Thank you for shopping with Julian Kitchen! We are committed to delivering your orders promptly and securely. Please review our shipping policy below to understand our shipping costs, delivery times, and handling procedures.
1. Shipping Destinations
Julian Kitchen offers worldwide shipping to bring our products to customers across various regions. Delivery times and fees may vary based on the destination.
2. Shipping Costs
- Standard Shipping Costs: Shipping fees depend on the location of delivery and will be calculated at checkout. Fees may vary based on country, order weight, and size.
- International Shipping Fees: For some regions, additional shipping charges may apply. These fees will be clearly displayed at checkout.
- Customs and Duties: Customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs department upon delivery.
3. Delivery Times
We strive to process and dispatch all orders as quickly as possible.
- Delivery Timeline: Orders are typically delivered within 5 to 7 business days from the date of dispatch, depending on the destination.
- Order Processing Time: Orders are usually processed and prepared for dispatch within 1-2 business days after confirmation.
- Delays: While we work to ensure timely delivery, external factors such as customs delays, holidays, or weather conditions may impact delivery times. We appreciate your patience and understanding.
4. Cash on Delivery (COD) Only
Please note that Julian Kitchen only accepts Cash on Delivery (COD) as the payment method for all orders. Payment must be made in cash at the time of delivery. We do not offer any other payment options, including online payments, credit cards, or bank transfers.
5. Order Tracking
Once your order is dispatched, you will receive a tracking number via [SMS, email, or phone call]. This allows you to monitor the status and estimated delivery date of your package.
6. Handling and Packaging
We take care to package all orders securely to ensure products arrive safely. Fragile items are packed with extra padding to prevent damage during transit.
7. Failed Delivery Attempts
If the delivery attempt is unsuccessful (e.g., due to incorrect address or unavailability at the provided address), please contact our customer service team to reschedule delivery. Repeated failed delivery attempts may result in the cancellation of the order.
8. Contact Us
If you have any questions regarding shipping, delivery, or need assistance with tracking, please reach out to us at: [email protected].