Return & Refunds

At Julian Kitchen, we strive to ensure that our customers are satisfied with every purchase. Our Refund and Return Policy provides clear guidelines for refunds, exchanges, warranties, and returns. Please review the following details carefully.

1. Cash on Delivery (COD) Only

Please note that Julian Kitchen only accepts Cash on Delivery (COD) as a payment method. We do not offer any other forms of payment. Any refunds, if applicable, will be processed based on the COD method.

2. Return and Exchange Policy

  • Return Window: If you are not satisfied with your purchase due to a defect or damage, you may request a return or exchange within 3 days from the date of delivery.
  • Conditions for Return:
    • The item must be unused, in its original packaging, and in the same condition as received.
    • Proof of purchase (such as the order receipt) is required for processing any returns or exchanges.
  • Non-Returnable Items: Items that show signs of use or damage not present upon delivery are not eligible for return.

3. Refund Policy

  • Refund Eligibility: Refunds are only available for items that are returned due to damage or defect discovered upon delivery and within the 3-day return window.
  • Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued via [method suitable for COD refunds, such as bank transfer].
  • Processing Time: Refunds will be processed within 7-10 business days after receiving the returned item.

4. Exchange Policy

  • Exchanges for Defective or Damaged Items: If your item is defective or damaged upon arrival, you may request an exchange within 3 days of receiving the item.
  • Exchange Process: Contact us within 3 days to initiate an exchange. Once approved, we will arrange for the return of the defective item and deliver the replacement.

5. Warranty

Currently, Julian Kitchen does not offer a specific warranty on its products. However, we will address any concerns regarding product quality or defects in line with the 3-day return policy.

6. How to Initiate a Return or Exchange

To initiate a return or exchange, please contact us within 3 days of delivery at: [email protected].